Education and Training

Provider resources and online tool guides to help you serve our members.

Training guides

Individual Plan Training overview: From policies and ID cards to online tools and forms, find out everything you need to know about our Individual Plans.
Individual Plan Eligibility and benefits: Learn how to look up eligibility and benefits for Individual Plan patients on the new secure site.
Individual Plan Claims submission and status: Learn how to look up a claim status and get a claims list for Individual plan patients.
Individual Plan Prior authorizations (Identifi): A step-by-step guide on how to use Identifi, the new prior authorization request submission tool for our Individual health plans.
Individual Plan PCP roster: See how to download a roster of our Individual plan members who've selected a PCP in your office.
Individual plans log-in affiliations: Learn how to access other tax ID numbers associated with your portal account.

Group provider training guide: Learn about networks, medical policies, online resources, and more for our employer-based plans.

Health equity

Increasing equitable access to quality, affordable healthcare tailored to fit a community's needs.

At LifeWise, our purpose is to improve customers' lives by making healthcare work better. That means we need to recognize the areas where healthcare falls short. Many long-standing health inequities exist because of poverty, systemic racism, and discrimination. The result is unfair, unjust, and can have a negative impact on health.

Health equity goals

Thinking outside of traditional healthcare responses will help address real-life, common challenges that prevent people from accessing the care they deserve.

Solutions that improve the health for our populations will benefit other historically marginalized groups.

A fair healthcare system can and should improve health outcomes and quality of care and contribute to the elimination of racial and ethnic health disparities.

Continuing medical education

There are many resources available to build knowledge in health equity that provide tools for you to best connect with your patients and community.

American Medical Association (AMA): Addressing Social Determinants of Health
AMA: Center for Health Equity - Multiple HE courses to help physicians, health providers and health systems address root causes of inequities such as racism, white supremacy, and other structural determinants of health
AMA: Howard Brown Health - Multiple HE courses related to the lesbian, gay, bisexual, transgender, queer, intersex, asexual and allies (LGBTQIA+) community
AMA: The Fenway Institute - Multiple HE courses related to the LGBTQIA+ community
U.S Department of Health & Human Services - A Physician's Practical Guide to Culturally Competent Care
Association of American Medical Colleges (AAMC) – Unconscious Bias Resources for Health Professionals - The AAMC provides resources and trainings to assist institutions with
achieving organizational goals around addressing unconscious biases.

Health Insurance Portability and Accountability Act (HIPAA)

Find HIPAA information specific to providers.

Patient education tools

Our shared decision-making tool is a clear, easy to understand resource to help your patients make informed healthcare decisions about their medical condition or procedure.

Share it with your patients

Quality and coding tools, tipsheets

Check out our coding tools and guides to help make coding easier.