Admission Notification
Learn when admission and discharge notifications are needed, and how to submit them to LifeWise.
Learn when admission and discharge notifications are needed, and how to submit them to LifeWise.
Inpatient admission notification helps in getting your claims paid correctly and on time. Inpatient admission notification isn't a substitute for prior authorization. Some services require prior authorization in addition to admission notification and some services don't require admission notification at all. It all depends on the type of admission and facility.
Individual plan members: Call 800-439-4722, option 3
Group plan members: Call 800-592-6804
Some situations make it impossible for providers and facilities to notify us within the specified timeframe. Learn more in our extenuating circumstances policy. Select the plan type from the tabs below for information about types of admission or facility and what’s required from you.
Inpatient admission notification is required for all acute care hospital admissions and discharges within 24 hours of admission. Admission requires medical necessity review. The request for medical necessity review can be initiated by submitting clinical records by either:
Medical necessity prior aMedical necessity prior authorization is required. The request for prior authorization can be initiated by submitting clinical records by either:
Admission notification and prior authorization are not required for observation stays, even if greater than 23 hours.
If the patient’s status changes from observation to inpatient, admission notification review is required within 24 hours of admission. The request for medical necessity review can be initiated by either:
All planned procedures, surgeries, and other services require prior authorization and/or medical necessity review and inpatient admission and discharge notification. View our code list for requirements.
If your planned procedure requires notification or prior authorization for medical necessity review, it can be initiated by submitting clinical records by either:
Medical records need to be submitted to us prior to discharge and discharge notification is required. Failure to submit medical records before discharge may result in payment delays or denials. Please fax medical records to 888-742-1487.
Medical records may include:
If the patient is transferred from another acute care hospital or is under observation in your hospital, please include: