Contact Us

Customer service

For member benefits, payment, and provider network questions. Call 800-817-3056, Monday through Friday, 8 a.m.-6 p.m. PT

Physician and provider relations

Send us an email.

Pharmacy services

For preferred drug list (PDL), exceptions for point-of-sale edits, and medication level status confirmation questions.

Call 888-261-1756

P.O. Box 91102
Seattle WA 98111-9202

Clinical Review

For prior authorization, admission screening and triage, clinical review, and case management questions.

• For utilization management, call 844-996-0333 or fax 888-613-1497.
• Fax inpatient admission notification forms, prior authorization request forms, and related medical records to 888-613-1497.
• For NurseLine, call 800-784-9265.

Claims

LifeWise Health Plan of Washington
PO Box 91059
Seattle WA 98111-9159

 Electronic data interchange (EDI)

Call EDI at 800-435-2715 if you have questions about our electronic claims clearinghouse or send us an email.

Physician and provider appeals

Please call the customer service number on the back of the member’s ID card.

 Technical help

To report web issues, send us an email or call 800-817-3056.

For issues with your OneHealthPort user ID or password, call 800-973-4797.

Customer service

800-592-6804
Monday-Friday, 6 a.m. to 5 p.m., Pacific time

Physician and provider relations

Send us an email.

Pharmacy services

Call 888-261-1756 for help with:

• Preferred drug list (PDL) general information
• Exceptions for point-of-sale edits
• Level status confirmation for a specific medication

Mailing address:
P.O. Box 91102
Seattle WA 98111-9202

Email: Send us an email

Clinical Review

Call Clinical Review at  877-342-5258, option 3, for help with:

• Prior authorization
• Admission screening and triage
• Clinical review
• Case management
• Fax inpatient admission notification forms and related medical records to 888-613-1497
• Fax prior authorization request forms to 800-843-1114

Claims

LifeWise Health Plan of Washington
PO Box 91059
Seattle WA 98111-9159

 Electronic data interchange (EDI)

Call EDI at 800-435-2715 if you have questions about our electronic claims clearinghouse or send us an email.

Physician and provider appeals

LifeWise Health Plan of Washington
PO Box 91102
Seattle, WA 98111-9202

Availity technical or registration help

800-282-4548
Monday-Friday, 8 a.m. to 8 p.m., Eastern Time