Behavioral health provider resources
Everything you need to know as a LifeWise behavioral health provider.
Apply to be in our network
For all behavioral health providers who are new to LifeWise, learn how to join our network.
Behavioral health emergency services: Mobile Crisis Response
Get answers to our most commonly asked questions on Mobile Crisis Response Services.
Billing
Can a master’s level associate bill under the supervisor’s information?
Only the clinician providing the services can bill us. The clinician providing the services must be cited as both the rendering and servicing provider. Providers must be credentialed with LifeWise prior to seeing our members. LifeWise doesn’t credential associate level providers.
What are my resources for billing or coding questions?
LifeWise can’t advise providers on billing and coding. You can consult with other providers in your community or talk to a behavioral health medical billing specialist.
What is your telehealth payment policy for behavioral health?
How do I submit my claims to LifeWise?
You can submit your claims to LifeWise electronically by signing up with Office Ally, a free full-service clearinghouse.
Additional resources:
- Current copy of the American Medical Association’s Professional CPT Codebook which can be ordered on Amazon.com, OPTUM360coding.com or AAPC.com
- Washington Council for Behavioral Health
- Washington State Health Care Authority
Credentialing
Can a counselor with a master's level associate license be credentialed with LifeWise?
No, LifeWise doesn’t credential or contract with associate level counselors.
How do I get credentialed or re-credentialed with LifeWise?
If you’re a new or returning behavioral health provider, you’ll find all the credentialing forms and information you need on the Join our Network page.
Re-credentialing process
Providers must complete a re-credentialing packet every 3 years. If this isn’t submitted in a timely manner, it puts the contract at risk for termination. See previous information about our credentialing process.
How do I check my credentialing/contracting status?
You’ll receive a letter as soon as your application is approved. Your acceptance is based on complete application information and network requirements. The credentialing process may take up to 60 days to complete.
Credentialing or contracting status
If it has been over 30 days from the date you submitted your completed credentialing application through ProviderSource, you can:
- @Credentialing Updates - LifeWiseHealth for credentialing status
- @ProviderRelationsWWA for contracting status
If your submitted application is complete and you're accepted, you'll receive a contract to review and sign. After we receive your signed contract, we’ll send you a counter-signed contract and start date. For all LifeWise plans, you can't see members under the contract until you're officially credentialed.
Updating office info, adding providers
Has your office information recently changed?
It’s important that your patients (and potential new patients) know how to find you. If you have any changes to your practice, you can email us.
How do I add a provider to my practice/clinic?
Send us an email to verify the provider’s credentialing status with LifeWise.
- If the provider isn’t credentialed with LifeWise, view the Join Our Network page to see how to submit credentialing documents.
Medical records
What do I do if I receive a request for medical records?
LifeWise (or a vendor on behalf of LifeWise) may request medical records for HEDIS® or commercial risk adjustment purposes. As a contracted provider, you’re responsible for providing these records to LifeWise in a timely manner.