Contact Us

Provider customer service

800-592-6804
Monday through Friday, 8 a.m.-6 p.m. Pacific time

Availity technical or registration help

800-282-4548
Monday-Friday, 8 a.m. to 8 p.m., Eastern Time

Provider relations

Email: provider.relationswest@premera.com

Claims

LifeWise Health Plan of Washington
PO Box 91059
Seattle WA 98111-9159

Electronic Data Interchange (EDI)

Call EDI at  800-435-2715  if you have questions about our electronic claims clearinghouse or send us an email.

Clinical review

Call Clinical Review at 877-342-5258, option 3, for help with:

• Prior Authorization
• Admission screening and triage
• Clinical review
• Case management

Fax inpatient admission notification forms and related medical records to 888-742-1487.

Fax  prior authorization request forms  to 800-843-1114.

Claims

LifeWise Health Plan of Washington
PO Box 21552
Eagan, MN 55121

Clinical review

For prior authorization, admission screening and triage, clinical review, and case management questions.

• For utilization management, call 844-996-0333 or fax 888-613-1497.
• Fax inpatient admission notification forms, prior authorization request forms, and related medical records to 888-613-1497.
• For NurseLine, call 800-784-9265.

Pharmacy

Call  888-261-1756 for help with:

• Preferred drug list (PDL) general information
• Exceptions for point-of-sale edits
• Level status confirmation for a specific medication

Mailing address:
P.O. Box 91102
Seattle WA 98111-9202

Email: OPSSYSPH@premera.com

Physician and provider appeals

LifeWise Health Plan of Washington
PO Box 91102
Seattle, WA 98111-9202