General News
Published April 28, 2020
Your individual on-exchange clients will be transitioning to a new payment system May 1, 2020.
Key things to know:
- Your on-exchange clients do not need to do anything differently until May 1.
- They should pay their monthly premiums through April 30 using the current system
An email to members about the new payment system was sent April 18. Below is a copy of the email message your individual clients received:
| Online account at lifewise.com | Starting May 1, you’ll have two new payment buttons in your online account: Pay Premium Payment, and Manage Recurring Payments. Use these buttons to make a one-time payment or to set up automatic recurring payments. |
| Automatic recurring payments (autopay) | To set up automatic payments, sign in to your account starting May 1 and click the Manage Recurring Payments button. If you currently pay with automatic payments, you will need to create these payments again in the new system on May 1 or after. Your current autopay information will not transfer over to the new system. |
| Automated phone system | Continue to call 800-817-3056. Customer service cannot take payment over the phone, so please follow the automated phone prompts to make a payment. |
| Mailed check | Starting May 1, we will have a new address for mailing checks. This address will be included on your monthly invoice. Be sure to detach that portion of the invoice and include it with your check. |
| Bank bill pay | Set up new bill pay through your bank using our updated payment address and a payment date of May 1 or after. Your current bank bill pay will not transfer over to the new system. |
| One-time payment link | If you currently pay using a payment link that requires a Payment ID, this option will no longer be available starting May 1. You can pay using any of the options listed above. |
Why is LifeWise making this change?
We currently have members on different payment systems. We're moving to one system, which will help us provide better consistency and service to you.
You’ll also get features you've asked for, such as a payment confirmation screen and an emailed payment receipt.
Should I continue to pay my monthly premium as usual through April 30?
Yes! Continue to pay your monthly bill as you normally do through April 30. You don’t need to do anything differently until May 1.
Over the next month, we’ll provide more detailed information about how to pay in May, so you’re informed every step of the way.
Visit our Pay Bill page for the latest updates on the new payment system.