General News
Published April 28, 2020
Starting April 21, 2020, LifeWise Health Plan of Washington is expanding telehealth access options for mental health and substance use disorder. Three in-network provider options have been added to help support your customers during the COVID-19 pandemic.
What's new:
Doctor On Demand – Video-based mental health therapy
Boulder Care – Video-based treatment for opioid use disorder
WorkIt Health – Video-based treatment for alcohol use disorder
In addition to new providers, LifeWise added new covered services for care delivered virtually. Telehealth is now covered for:
- Applied behavioral analysis (ABA)
- Partial hospitalization programs (PHPs) for mental health and substance use disorders
- Intensive outpatient programs (IOPs) for mental health and substance use disorders
Customers may begin treatment with existing in-network providers or our new telehealth providers without a referral. Member cost shares are waived for all telehealth services. Access to these new providers and the waiving of member costs shares are available through June 30, 2020 with the potential to extend the duration based on business and epidemiological considerations.
Other resources your clients can use
- Many in-network providers, including local counselors, therapists, psychologists, psychiatrists, and facilities are offering care virtually during this time.
Important information to note:
- Currently, you may experience increased wait times with these telehealth resources.
- If a telehealth provider charges you a copay, deductible, or coinsurance for telehealth services through June 30, 2020, LifeWise or the telehealth vendor will reimburse you when the claim is processed.
- Telehealth providers can't diagnose COVID-19 or order any COVID-19 testing. They may be able to assist with a review of symptoms and recommendations on next steps
- Only providers seen in-person can diagnose the COVID-19 virus. Testing can also be performed at drive-through locations.
For more information about this in-network expansion and how LifeWise is responding to COVID-19, contact your LifeWise representative.