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New Features Launch on LifeWise Mobile App

General News
Published April 18, 2019

The LifeWise mobile app is now better than ever. With recent app updates, members have access to new features that make it easier to use Teladoc®1 and share their LifeWise ID card.

One-stop access to Teladoc

Teladoc video and phone consultations are now available to your clients through their LifeWise mobile app.

Members can get Teladoc care in the same place they see their LifeWise claims, deductibles, and plan information. They can schedule a call or video consultation with a doctor without having to download a separate app or visit another website.

To get started, members can access Teladoc by signing in to the LifeWise app on either iOS or Android. Members who have previously registered for Teladoc will be automatically signed in without having to enter a separate user name or password. Members who are new Teladoc users will be able to quickly register with many fields pre-filled on their behalf.

To get to Teladoc in the LifeWise app:

  • On Android, go to the Find Care tab and select Teladoc.
  • On iOS, scroll down on the dashboard screen to locate and tap Teladoc.

Important: If your client has not already registered for Teladoc, they will need to sign up for an account prior to using LifeWise mobile app.

Teladoc offers virtual care at any time and is ideal for treating non-emergency conditions, such as allergies, cold and flu, and sinus infections. For more information on Teladoc, lifewisewa.com for your individual clients.

Fax ID card

When your client doesn’t have their physical member ID card but needs to share the information with a provider, they can now fax a digital copy straight from their LifeWise mobile app. This feature is in addition to the current capability that allows members to download a copy to their phone and email it to the provider.

To fax a copy of the ID card:

  • Members enter their provider's fax number and name in the app.
  • The front and back of the ID card are then securely communicated to our fax vendor and sent to the provider. It should only take a few minutes for the provider to receive the fax.
  • The member will receive a message that the fax was sent, but they won’t get confirmation the provider received their ID card. Members may contact the provider’s office to confirm they received the ID card.

This feature is currently available to Android users only. We are planning to make it available on iOS soon.

1Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs, and certain other drugs that may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc is an independent company that arranges virtual medical care services on behalf of LifeWise.